As of V12 the program help can be received either from the Web or from the installation (with identical functionality). By default, the installed help is used. In the first versions of V12 (< SP4), by default, the Web-help has been used. (This does not affect PARTS4CAD, as it basically uses the Web-help.)

Details on this can be found under Section 5.1, “WebHelp or installed help? ” in PARTsolutions - Administration Manual.