13.3.2. Licensing
13.3.2.8. No valid license available
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13.3.2.8. No valid license available

In case the below error message appears, please at first check the stated six proposals for problem solving.

No product with this license key could be found.

No product with this license key could be found.

  • Regarding point 2 of the error message. - Check whether a temporary license has expired [- Check if a temporary license has expired.]

    Call up the Licenses tabbed page via PARTadmin -> License management [License administration] category. Check the expiration date [Expiration date]. Expired licenses can be recognized by the red background color.

  • Regarding point 3 of the error message. - Check whether the hardware lock is plugged in. [- Check if the dongle is plugged in correctly.] (If the license is obtained via a dongle)

  • Regarding point 4 of the error message. - Check whether there is a connection to the FLM server. [- Check if a connection to the FLM server exists.] (If you are working with FLM licenses)

    With a license server installation , there must be an intact connection to the license server at every client workstation . Check whether a license server is displayed under PARTadmin -> License management [License administration] category -> General tabbed page -> Floating dialog area.

    Use FLM server

    Use FLM server

    If no FLM server is displayed, proceed as follows:

    1. Open PARTadmin -> Category License management [License administration] -> Tabbed page General.

    2. Deactivate the Use license server [Using the License Server] checkbox (if it is activated).

    3. Activate the Use license server [Using the License Server] checkbox. When the checkbox is ticked, the network is automatically searched for available license servers and these are displayed in the Select FLM Server... [Select FLM server...] dialog box.

      Select FLM Server... [Select FLM server...]

      Select FLM Server... [Select FLM server...]

      Select the desired license server and confirm with OK.

      You also have the following options:

      • Search FLM server again [Restart scan for FLM servers]

      • Specify FLM server manually... [Manually specify FLM server...]

        If a firewall is blocking, you can specify the FLM server manually.

    4. Finally save your selection.

      Save

      Save

    Detailed information on license management can be found under Section 1.4, “ License administration ” in PARTsolutions Administration - Manual .

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13.3.2.7.  Check licenses ... (License server)  Home 13.4.  System info/Support